2600Hz Cloud Service Status
All Systems Operational

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Service status information for the 2600Hz platform

Uptime over the past 90 days. View historical uptime.
Telephony Services ? Operational
Management Portal ? Operational
Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Advanced Provisioner ? Operational
90 days ago
100.0 % uptime
Today
Cluster Manager ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
2600hz - Removal of Cogent IP Address Space May 19, 2024 20:00-21:00 PDT
As per previous announcements here:

https://forums.2600hz.com/forums/topic/16904-updated-shared-hosted-zswitchnet-cluster-subnets-and-ip-addresses/

We will be removing Cogent IP Address space advertisement during this maintenance. All routing to Cogent IP Address on all servers will cease to work after this maintenance.

As most customers have been migrated this should have no impact on services.
Posted on May 08, 2024 - 21:44 PDT
Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Upgrade Zswitch ORD/SJC FreeSwitch
Completed - The scheduled maintenance has been completed.
May 8, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 PDT
Update - Apologies for the confusion, this maintenance will begin in about 13 hours at 11PM pacific time. Not 11AM pacific time as originally scheduled on status page.
May 7, 10:12 PDT
Scheduled - We will be upgrading ZSwitch FreeSwitch servers to the latest 5.3 version to fix an issue with stuck calls. This has already been rolled out to EWR. Each FreeSwitch server will be paused and calls allowed to drain before the restart so there will be no impact from this.
May 7, 07:09 PDT
May 7, 2024
Investigating call center issues
Resolved - This incident has been resolved.
May 7, 16:23 PDT
Update - We are continuing to monitor for any further issues.
May 7, 15:03 PDT
Monitoring - We have identified that we were receiving alerts from two of our apps servers having issues connecting to each other. We've restarted Kazoo Apps on both servers. We've received confirmation from some customers that this is resolved, we've received no new reports, and we've been unable to replicate since the restarts. We're monitoring to ensure this is resolved.
May 7, 14:27 PDT
Update - We are currently investigating reports of issues with loading Call Center in our UI and comm.land.
May 7, 14:24 PDT
Investigating - We are currently investigating reports of issues with loading Call Center in our UI and comm.land.
May 7, 14:11 PDT
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

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