All Systems Operational

About This Site

Service status information for the 2600Hz platform

Uptime over the past 90 days. View historical uptime.
Telephony Services Operational
Management Portal Operational
Support Portal Operational
Advanced Provisioner Operational
Cluster Manager Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Zswitch | Carrier Integration Configuration Update Nov 15, 2026 20:00-22:00 PST

We will be performing scheduled maintenance on our Zswitch (Hosted-Shared) cluster to update configurations related to one of our carrier integrations.

This maintenance is necessary to maintain compatibility and ensure continued service reliability.
Posted on Nov 12, 2026 - 11:07 PST

Nov 13, 2026

No incidents reported today.

Nov 12, 2026

Zswitch US and EU - OS Security Update
Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 PST
Scheduled - Please be advised that we have scheduled an operating system security update for our Zswitch US and EU servers. During the maintenance window, the servers will be rebooted one zone after the other to apply it: EU first, then US East, US Central and US West.

Maintenance Details:

- Service Impact (US): Each server will be offline for a few minutes while it reboots. While one zone is rebooted, the other zones will keep handling the traffic. Impact should be minor as long as devices are configured to use NAPTR/SRV records.
- Service Impact (EU): The three EU servers (Frankfurt, Milan and Paris) will be rebooted as well following the same process as the US zones.

Thank you,
2600Hz Infrastructure
Nov 5, 15:52 PST
Private Cloud US West - OS Security Update
Completed - The scheduled maintenance has been completed.
Nov 12, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 PST
Scheduled - Please be advised that we have scheduled an operating system security update for our Private Cloud servers in US West (SJC). During the maintenance window, the servers will be rebooted to apply it.

Maintenance Details:

- Service Impact: Each server will be offline for a few minutes while it reboots. Only US East will be rebooted during this maintenance, so your servers in the other zones will keep handling the traffic. Calls in progress on a server being rebooted may drop. Impact should be minor as long as devices are configured to use NAPTR/SRV records.

Thank you,
2600Hz Infrastructure
Nov 5, 15:48 PST

Nov 11, 2026

ZSwitch US comm.land maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 01:00 PST
Scheduled - We will be undergoing scheduled maintenance on ZSwitch US to update comm.land installers. There is no impact expected from this maintenance.
Nov 6, 16:57 PST

Nov 10, 2026

Private Cloud US Central - OS Security Update
Completed - The scheduled maintenance has been completed.
Nov 10, 21:44 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 19:00 PST
Scheduled - Please be advised that we have scheduled an operating system security update for our Private Cloud servers in US Central (ORD). During the maintenance window, the servers will be rebooted to apply it.

Maintenance Details:

- Service Impact: Each server will be offline for a few minutes while it reboots. Only US East will be rebooted during this maintenance, so your servers in the other zones will keep handling the traffic. Calls in progress on a server being rebooted may drop. Impact should be minor as long as devices are configured to use NAPTR/SRV records.

Thank you,
2600Hz Infrastructure
Nov 5, 15:47 PST

Nov 9, 2026

Private Cloud US East - OS Security Update
Completed - The scheduled maintenance has been completed.
Nov 9, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 19:00 PST
Scheduled - Please be advised that we have scheduled an operating system security update for our Private Cloud servers in US East (EWR). During the maintenance window, the servers will be rebooted to apply it.

Maintenance Details:

- Service Impact: Each server will be offline for a few minutes while it reboots. Only US East will be rebooted during this maintenance, so your servers in the other zones will keep handling the traffic. Calls in progress on a server being rebooted may drop. Impact should be minor as long as devices are configured to use NAPTR/SRV records.

Thank you,
2600Hz Infrastructure
Nov 5, 15:46 PST

Nov 8, 2026

No incidents reported.

Nov 7, 2026

TIO datacenter maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 PST
Scheduled - The Trunking.io team will be replacing network switches at their Los Angeles data center to support the continued reliability and performance of their infrastructure. We do not anticipate any service interruptions, as that data center serves as a secondary route. No action is required on your part. Our teams will monitor services throughout the maintenance window to ensure continued availability.
Oct 14, 10:46 PDT

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

ZSwitch US maintenance to add support for Canadian time zone changes
Completed - The scheduled maintenance has been completed.
Oct 31, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 01:00 PDT
Scheduled - We will be undergoing maintenance to add support for the Canadian time zone changes that will affect British Columbia, Alberta, and Manitoba.

After this update is completed, resellers should update any affected accounts so they use the correct Canadian time zone. This may include account settings, callflows, and any time-of-day rules.

No impact is expected during this maintenance window, please contact support if you notice any issues.
Oct 30, 13:06 PDT

Oct 30, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage