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Service status information for the 2600Hz platform

Telephony Services Operational
Management Portal Operational
Support Portal Operational
Advanced Provisioner Operational
Cluster Manager Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

ZSwitch US Upgrade to 5.4.170 Sep 23, 2026 21:00 - Sep 24, 2026 02:00 PDT

We will be upgrading our production shared hosted (zswitch) cluster to the latest build of Kazoo, 5.4.170

This upgrade will begin in US-East, followed by US-Central, ending in US-West. If you use proper NAPTR/SRV records than you should notice no disruption.

The release notes for this version, and previous versions can be found using the below link -
https://forums.2600hz.com/2600hz-release-notes/

Posted on Sep 16, 2026 - 14:04 PDT

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Completed - The scheduled maintenance has been completed.
Sep 15, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 PDT
Scheduled - 2600Hz Infrastructure will be rebooting a Cloud VM that is part of a pair of VMs that run the hosted SMS service. We don't expect any impact during this maintenance, as the other VM will handle all SMS traffic during the reboot and restoration of service.

Thank you,
2600Hz Infrastructure

Sep 11, 09:54 PDT

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.