Update - We are currently working on restoring Cluster Manager. As part of this work, the IP addresses associated with Cluster Manager will be changing.
Customers with firewall rules or IP allowlists may need to update their configurations. We will provide the new IP addresses once they are available.
We will continue to provide updates as work progresses.
Oct 21, 2026 - 13:40 PDT
Customers with firewall rules or IP allowlists may need to update their configurations. We will provide the new IP addresses once they are available.
We will continue to provide updates as work progresses.
Oct 21, 2026 - 13:40 PDT
Monitoring - Provisioner is operational and continues to be monitored for stability.
The Support Portal will remain available via email only.
Cluster Manager (CM) will remain unavailable at this time.
We will provide additional updates as needed.
Oct 21, 2026 - 12:10 PDT
The Support Portal will remain available via email only.
Cluster Manager (CM) will remain unavailable at this time.
We will provide additional updates as needed.
Oct 21, 2026 - 12:10 PDT
Update - Please be advised, TTS servers are also impacted. Though we believe we have mitigated this without impact to clients. If you experience any problems generating new TTS, please contact our support team.
Oct 21, 2026 - 08:27 PDT
Oct 21, 2026 - 08:27 PDT
Update - We are continuing to work on a fix for this issue.
Oct 21, 2026 - 07:51 PDT
Oct 21, 2026 - 07:51 PDT
Identified - Out of an abundance of caution due to ongoing external factors, we have temporarily disabled the Provisioner while our team puts an update in place. During this time, customer access to the Support Portal is also unavailable. All other services continue to operate normally.
While the portals are unavailable, you can still reach our Support team:
Email: Send your request to support@2600hz.com and a ticket will be opened for you.
Phone: For urgent issues, our support line is accepting inbound calls as usual at 415-886-7950.
We apologize for the inconvenience and will post an update here as soon as access is restored. Thank you for your patience.
Oct 21, 2026 - 06:44 PDT
While the portals are unavailable, you can still reach our Support team:
Email: Send your request to support@2600hz.com and a ticket will be opened for you.
Phone: For urgent issues, our support line is accepting inbound calls as usual at 415-886-7950.
We apologize for the inconvenience and will post an update here as soon as access is restored. Thank you for your patience.
Oct 21, 2026 - 06:44 PDT
About This Site
Service status information for the 2600Hz platform
Telephony Services
Operational
Management Portal
Operational
Support Portal
Degraded Performance
Advanced Provisioner
Operational
Cluster Manager
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Advanced Provisioner system update Oct 21, 2026 22:00-23:00 PDT
We will be upgrading the advanced provisioner to 5.12.12.9. We don't expect any impact; please get in touch with support if you experience any issues.
Posted on Oct 19, 2026 - 15:41 PDT
Posted on Oct 19, 2026 - 15:41 PDT
US-West data center power maintenance Oct 22, 2026 09:30-16:00 PDT
Our provider for our US-West data center has notified us that they will be performing a series of maintenance on power infrastructure that will affect the resources in our cage. During each phase of the maintenance we expect to lose power to one of the circuits in the redundant pair above each rack. We expect all devices to remain powered during the maintenance window.
Thank you,
2600Hz Infrastructure
Posted on Oct 14, 2026 - 08:39 PDT
Thank you,
2600Hz Infrastructure
Posted on Oct 14, 2026 - 08:39 PDT
ZSwitch US certificate renewal Oct 27, 2026 00:00-02:00 PDT
We will be renewing the SSL certificate used by ZSwitch US web, API, provisioning, and SMS/MMS services. SMS/MMS may see a short interruption during this window; no other impact is expected.
Posted on Oct 19, 2026 - 15:55 PDT
Posted on Oct 19, 2026 - 15:55 PDT
TIO datacenter maintenance Nov 7, 2026 07:00-13:00 PST
The Trunking.io team will be replacing network switches at their Los Angeles data center to support the continued reliability and performance of their infrastructure. We do not anticipate any service interruptions, as that data center serves as a secondary route. No action is required on your part. Our teams will monitor services throughout the maintenance window to ensure continued availability.
Posted on Oct 14, 2026 - 10:46 PDT
Posted on Oct 14, 2026 - 10:46 PDT