All Systems Operational

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Service status information for the 2600Hz platform

Uptime over the past 90 days. View historical uptime.
Telephony Services Operational
Management Portal Operational
Support Portal Operational
Advanced Provisioner Operational
Cluster Manager Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ZSwitch US 5.4.204 upgrade Oct 28, 2026 20:00 - Oct 29, 2026 02:00 PDT

We will be upgrading ZSwitch to 5.4.204 during this time. Release notes for this version can be found - https://forums.2600hz.com/2600hz-release-notes/
Posted on Oct 27, 2026 - 11:33 PDT

TIO datacenter maintenance Nov 7, 2026 07:00-13:00 PST

The Trunking.io team will be replacing network switches at their Los Angeles data center to support the continued reliability and performance of their infrastructure. We do not anticipate any service interruptions, as that data center serves as a secondary route. No action is required on your part. Our teams will monitor services throughout the maintenance window to ensure continued availability.
Posted on Oct 14, 2026 - 10:46 PDT

Oct 28, 2026

No incidents reported today.

Oct 27, 2026

ZSwitch US certificate renewal
Completed - The scheduled maintenance has been completed.
Oct 27, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 00:00 PDT
Scheduled - We will be renewing the SSL certificate used by ZSwitch US web, API, provisioning, and SMS/MMS services. SMS/MMS may see a short interruption during this window; no other impact is expected.
Oct 19, 15:55 PDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

US-West data center power maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 09:30 PDT
Scheduled - Our provider for our US-West data center has notified us that they will be performing a series of maintenance on power infrastructure that will affect the resources in our cage. During each phase of the maintenance we expect to lose power to one of the circuits in the redundant pair above each rack. We expect all devices to remain powered during the maintenance window.

Thank you,
2600Hz Infrastructure
Oct 14, 08:39 PDT

Oct 21, 2026

Advanced Provisioner system update
Completed - The scheduled maintenance has been completed.
Oct 21, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 PDT
Scheduled - We will be upgrading the advanced provisioner to 5.12.12.9. We don't expect any impact; please get in touch with support if you experience any issues.
Oct 19, 15:41 PDT
Temporary Unavailability of Provisioner and Support Portal
Resolved - Cluster Manager (CM) is now back up and fully functional. If you would like new IP addresses, please email support@2600hz.com.

Aside from the Support Portal web interface, all services are operating normally. Our team is continuing to work on restoring the web interface, and we will post an update as soon as it is available. In the meantime, Support remains reachable by email at support@2600hz.com or by phone at 415-886-7950.

Thank you for your patience.
Oct 21, 17:05 PDT
Update - We are currently working on restoring Cluster Manager. As part of this work, the IP addresses associated with Cluster Manager will be changing.

Customers with firewall rules or IP allowlists may need to update their configurations. We will provide the new IP addresses once they are available.

We will continue to provide updates as work progresses.
Oct 21, 13:40 PDT
Monitoring - Provisioner is operational and continues to be monitored for stability.

The Support Portal will remain available via email only.

Cluster Manager (CM) will remain unavailable at this time.

We will provide additional updates as needed.
Oct 21, 12:10 PDT
Update - Please be advised, TTS servers are also impacted. Though we believe we have mitigated this without impact to clients. If you experience any problems generating new TTS, please contact our support team.
Oct 21, 08:27 PDT
Update - We are continuing to work on a fix for this issue.
Oct 21, 07:51 PDT
Identified - Out of an abundance of caution due to ongoing external factors, we have temporarily disabled the Provisioner while our team puts an update in place. During this time, customer access to the Support Portal is also unavailable. All other services continue to operate normally.

While the portals are unavailable, you can still reach our Support team:
Email: Send your request to support@2600hz.com and a ticket will be opened for you.
Phone: For urgent issues, our support line is accepting inbound calls as usual at 415-886-7950.

We apologize for the inconvenience and will post an update here as soon as access is restored. Thank you for your patience.
Oct 21, 06:44 PDT

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Provisioner update and config update.
Completed - The scheduled maintenance has been completed.
Oct 14, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 PDT
Scheduled - We will be completing maintenance on the provisioner system during this time. The config update will resolve the following issue -

--
Poly devices with MAC OUI b8:87:88 are not recognized as Polycom because the OUI is missing from ouis_by_brand.polycom in constants.json.
--

The update is to 5.12.12.5 which contains various bugfixes.
Oct 12, 07:54 PDT
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