Resolved -
We have been watching for the log line that presented along side the qubicle issue this morning and have see no further reoccourance. We believe this is resolved
Oct 7, 14:11 PDT
Monitoring -
We have fully stopped qubicle in all zones and restarted them. All reported queues seem to be back up and functioning at this time. We are monitoring their state now.
Oct 7, 08:05 PDT
Investigating -
We are investigating a call center degradation on Zswitch. This is preventing some, but not all queues from starting in the UI and processing calls. Please be aware it may be necessary to log off/of upon completion of this issue
Oct 7, 07:58 PDT
Completed -
The scheduled maintenance has been completed.
Oct 5, 22:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 19:01 PDT
Scheduled -
2600Hz has received intermittent reports from a subset of customers of poor audio quality, and call failures. These look to have started after some network changes that we made in previous weeks. We will be performing a configuration change to a few of our SBCs to attempt to solve this issue.