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Service status information for the 2600Hz platform
Telephony Services
Operational
Management Portal
Operational
Support Portal
Operational
Advanced Provisioner
Operational
Cluster Manager
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
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had a major outage.
had a partial outage.
Scheduled Maintenance
TIO datacenter maintenance Nov 7, 2026 07:00-13:00 PST
The Trunking.io team will be replacing network switches at their Los Angeles data center to support the continued reliability and performance of their infrastructure. We do not anticipate any service interruptions, as that data center serves as a secondary route. No action is required on your part. Our teams will monitor services throughout the maintenance window to ensure continued availability.
Posted on Oct 14, 2026 - 10:46 PDT
Posted on Oct 14, 2026 - 10:46 PDT
Private Cloud US East - OS Security Update Nov 9, 2026 19:00-23:00 PST
Please be advised that we have scheduled an operating system security update for our Private Cloud servers in US East (EWR). During the maintenance window, the servers will be rebooted to apply it.
Maintenance Details:
- Service Impact: Each server will be offline for a few minutes while it reboots. Only US East will be rebooted during this maintenance, so your servers in the other zones will keep handling the traffic. Calls in progress on a server being rebooted may drop. Impact should be minor as long as devices are configured to use NAPTR/SRV records.
Thank you,
2600Hz Infrastructure
Posted on Nov 05, 2026 - 15:46 PST
Maintenance Details:
- Service Impact: Each server will be offline for a few minutes while it reboots. Only US East will be rebooted during this maintenance, so your servers in the other zones will keep handling the traffic. Calls in progress on a server being rebooted may drop. Impact should be minor as long as devices are configured to use NAPTR/SRV records.
Thank you,
2600Hz Infrastructure
Posted on Nov 05, 2026 - 15:46 PST
Private Cloud US Central - OS Security Update Nov 10, 2026 19:00-23:00 PST
Please be advised that we have scheduled an operating system security update for our Private Cloud servers in US Central (ORD). During the maintenance window, the servers will be rebooted to apply it.
Maintenance Details:
- Service Impact: Each server will be offline for a few minutes while it reboots. Only US East will be rebooted during this maintenance, so your servers in the other zones will keep handling the traffic. Calls in progress on a server being rebooted may drop. Impact should be minor as long as devices are configured to use NAPTR/SRV records.
Thank you,
2600Hz Infrastructure
Posted on Nov 05, 2026 - 15:47 PST
Maintenance Details:
- Service Impact: Each server will be offline for a few minutes while it reboots. Only US East will be rebooted during this maintenance, so your servers in the other zones will keep handling the traffic. Calls in progress on a server being rebooted may drop. Impact should be minor as long as devices are configured to use NAPTR/SRV records.
Thank you,
2600Hz Infrastructure
Posted on Nov 05, 2026 - 15:47 PST
Private Cloud US West - OS Security Update Nov 11, 2026 21:00 - Nov 12, 2026 01:00 PST
Please be advised that we have scheduled an operating system security update for our Private Cloud servers in US West (SJC). During the maintenance window, the servers will be rebooted to apply it.
Maintenance Details:
- Service Impact: Each server will be offline for a few minutes while it reboots. Only US East will be rebooted during this maintenance, so your servers in the other zones will keep handling the traffic. Calls in progress on a server being rebooted may drop. Impact should be minor as long as devices are configured to use NAPTR/SRV records.
Thank you,
2600Hz Infrastructure
Posted on Nov 05, 2026 - 15:48 PST
Maintenance Details:
- Service Impact: Each server will be offline for a few minutes while it reboots. Only US East will be rebooted during this maintenance, so your servers in the other zones will keep handling the traffic. Calls in progress on a server being rebooted may drop. Impact should be minor as long as devices are configured to use NAPTR/SRV records.
Thank you,
2600Hz Infrastructure
Posted on Nov 05, 2026 - 15:48 PST
Zswitch US and EU - OS Security Update Nov 12, 2026 19:00-23:00 PST
Please be advised that we have scheduled an operating system security update for our Zswitch US and EU servers. During the maintenance window, the servers will be rebooted one zone after the other to apply it: EU first, then US East, US Central and US West.
Maintenance Details:
- Service Impact (US): Each server will be offline for a few minutes while it reboots. While one zone is rebooted, the other zones will keep handling the traffic. Impact should be minor as long as devices are configured to use NAPTR/SRV records.
- Service Impact (EU): The three EU servers (Frankfurt, Milan and Paris) will be rebooted as well following the same process as the US zones.
Thank you,
2600Hz Infrastructure
Posted on Nov 05, 2026 - 15:52 PST
Maintenance Details:
- Service Impact (US): Each server will be offline for a few minutes while it reboots. While one zone is rebooted, the other zones will keep handling the traffic. Impact should be minor as long as devices are configured to use NAPTR/SRV records.
- Service Impact (EU): The three EU servers (Frankfurt, Milan and Paris) will be rebooted as well following the same process as the US zones.
Thank you,
2600Hz Infrastructure
Posted on Nov 05, 2026 - 15:52 PST