2600Hz Cloud Service Status

All Systems Operational

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Service status information for the 2600Hz platform

Uptime over the past 90 days. View historical uptime.
Telephony Services Operational
Management Portal Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Advanced Provisioner Operational
90 days ago
100.0 % uptime
Today
Cluster Manager Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

US Central - Hosted OS Upgrade Apr 20, 2026 19:00 - Apr 21, 2026 03:00 PDT

Please be advised that we have scheduled an upgrade to our core infrastructure, upgrading the operating system that that powers Telephony Services in US Central.

Maintenance Details:

- Service Impact: During this maintenance we will be taking US Central completely offline. This process is designed to be transparent and should result in only minor disruption or impact to your services as long as devices are configured to use NAPTR/SRV records.

Thank you for your cooperation as we work to improve our platform.

Thank you,
2600Hz Infrastructure
Posted on Apr 07, 2026 - 11:19 PDT

US West - Hosted OS Upgrade Apr 22, 2026 19:00 - Apr 23, 2026 03:00 PDT

Please be advised that we have scheduled an upgrade to our core infrastructure, upgrading the operating system that that powers Telephony Services in US West.

Maintenance Details:

- Service Impact: During this maintenance we will be taking US West completely offline. This process is designed to be transparent and should result in only minor disruption or impact to your services as long as devices are configured to use NAPTR/SRV records.

Thank you for your cooperation as we work to improve our platform.

Thank you,
2600Hz Infrastructure
Posted on Apr 07, 2026 - 11:20 PDT
Apr 19, 2026

No incidents reported today.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Advanced Provisioner re-upgrade to 5.12.12
Completed - Testing on 2600Hz side is now complete, no issues found. Please raise a ticket with support if you notice any problems at all.
Apr 17, 01:16 PDT
Update - This upgrade is now complete.
Apr 17, 01:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:00 PDT
Scheduled - Following the rollback of the initial upgrade to 5.12.12, we'll be completing this maintenance again with the necessary configuration fixes added in. Please find the release notes below -

Advanced Provisioner-5.12.12

Updates and improvements have been made across various features and functionalities of the system, including:

• Added support for Yealink devices, including:
o T7x series
o T8x series
o AX86R Wi-Fi handset
o W80 and W90 base stations

• Cisco ATA Support:
o Added support for Cisco 191 and 192 ATA devices, expanding supported ATA
hardware.

• Grandstream ATA Support:
o Added support for Grandstream HT818, enabling multi-port ATA provisioning.

• Poly OUI Expansion:
o Added support for new Poly OUI F0:4E:A4, enabling provisioning of additional Poly
devices.

• Yealink W70B Firmware:
o Added support for firmware version 146.87.0.21 for Yealink W70B base stations.

• Poly and Yealink Directory Support:
o Introduced support for Kazoo Corporate Directory (Contact List) synchronization on
Poly and Yealink devices.

• Soft-Key Configuration Support:
o Added support for configuring soft-keys on both Yealink and Poly devices through
Advanced Provisioner.

• White Label URL Protocol Handling:
o Fixed an issue where provisioning URLs were forced to use http://. The system now
respects the configured protocol (HTTP or HTTPS), ensuring correct provisioning
behavior.
Apr 16, 09:26 PDT
Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Advanced Provisioner upgrade to 5.12.12
Completed - The scheduled maintenance was rolled back to due unexpected issues. This upgrade will be rescheduled.
Apr 14, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 20:00 PDT
Scheduled - We will be upgrading the advanced provisioner to 5.12.12. We don't expect any impact; please get in touch with support if you experience any issues.
Apr 14, 10:11 PDT
US East - Hosted OS Upgrade
Completed - The scheduled maintenance has been completed.
Apr 14, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 PDT
Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, upgrading the operating system that that powers Telephony Services in US East.

Maintenance Details:

- Service Impact: During this maintenance we will be taking US East completely offline. This process is designed to be transparent and should result in only minor disruption or impact to your services as long as devices are configured to use NAPTR/SRV records.

Thank you for your cooperation as we work to improve our platform.

Thank you,
2600Hz Infrastructure
Apr 7, 11:17 PDT
Apr 13, 2026
Advanced Provisioner upgrade to 5.12.12
Completed - The scheduled maintenance has been been postponed to April 14
Apr 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 PDT
Scheduled - We will be upgrading the advanced provisioner to 5.12.12. We don't expect any impact; please get in touch with support if you experience any issues.
Apr 8, 10:33 PDT
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

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